A Cross-cultural Communication Experience at a Higher Education Institution in Taiwan

Loretta Ya-Wen Teng (1)
(1) Central Taiwan University of Science and Technology, Taiwan , Taiwan, Province of China


This paper describes an online cross-cultural communication experience of a group of Taiwanese college students. Overall, students reported having more confidence in communication and gaining cross-cultural communication skills after participating in this project. The acquisition of cross-cultural communication skills was positively related to the motivation to succeed in the project and the sense of community developed within the online collaborative environment. Other positive correlations were found between (1) motivation to succeed and the development of a sense of community; (2) confidence in communication and a development of a sense of community; (3) confidence in communication and the acquisition of cross-cultural communication skills. Students’ confidence in communication was found to be positively related to students’ self-perceived English proficiency. Finally, the acquisition of cross-cultural communication skills was highly related to the acquisition of interpersonal communication skills through participating in the final project. Future strategies will be employed to motivate students in online collaboration and foster a sense of community within the online environment while taking their language barrier into consideration.

Full text article

Generated from XML file


Anderson, T., & Kanuka, H. (1997). On-Line Forums: New Platforms for Professional Development and Group Collaboration. Journal of Computer-Mediated Communication, 3 (3). Retrieved February 10, 2005, from http://www.ascusc.org/jcmc/vol3/issue3/anderson.html DOI: https://doi.org/10.1111/j.1083-6101.1997.tb00078.x

Association of Universities and Colleges of Canada. (2004). Building Canada’s International Influence. Retrieved January 19, 2005, from http://www.aucc.ca/publications/reports/2004/index_e.html

Bannon, L.J. (1995). Issues in computer-supported collaborative learning. In C. O’Malley (Ed.), Computer supported collaborative learning (pp.267-281). Berlin: Springer-Verlag. DOI: https://doi.org/10.1007/978-3-642-85098-1_14

Barrera, I., & Corso, R. M. (2002). Cultural Competency as Skilled Dialogue. Topics in Early Childhood Special Education, 22 (2), 103-114. DOI: https://doi.org/10.1177/02711214020220020501

Chen, G. M. (1998). Intercultural communication via email debate. The Edge, 1 (4). Retrieved January 25, 2005, from http://www.interculturalrelations.com/v1i4Fall1998/f98chen.htm

Chen, T. (2003). Recommendations for creating and maintaining effective networked learning communities: A review of the literature. International Journal of Instructional Media, 30(1), 35-44.

Cohalm, W. (2004). The Global Net: Part II. Information Today, 21(10), 41-42.

Cohen, J. (1998). Statistical power and analysis for the behavioral sciences (2nd ed.).

Daniels, M., Petre, M., Almstrum, V., Asplund, L., Bjorkman, C., Erickson, C., et al. (1998). RUNESTONE, an international student collaboration project. Paper presented at the Frontiers in the 1998 Education Clearing House Conference, USA. Retrieved March 10, 2005, from http://fie.engrng.pitt.edu/fie98/ DOI: https://doi.org/10.1109/FIE.1998.738780

Ewert, D. M. (2000). Building Intercultural Understanding: The Passenger in Row 22. Adult Learning, 11 (4), 30-32. DOI: https://doi.org/10.1177/104515959901100411

Felder, R. (2001). Technology-based instruction and cooperative learning. The Interface (IEEE-Education Society), August (2), 2-3.

Gudykunst, W. B., & Kim, Y. Y. (1984). Communicating with Strangers: An Approach to Intercultural Communication. Reading, MA and Menlo Park, CA: Addison-Wesley Publishing Company.

Hanson, J., & Fox, W. (1995). Communicating Across Cultures. Training & Development, 49 (1).

Heuberger, B., & Gerber, D. (1999). Strength through Cultural Diversity. College Teaching, 47 (3), 107-114. DOI: https://doi.org/10.1080/87567559909595797

Hinner, M. B. (1998). The Importance of Intercultural Communication in a Globalized World. Retrieved August 22, 2005, from http://www.bwl.tu-freiberg.de/englisch/forschung/Global.pdf

Kim, K.-J., & Bonk, C. J. (2002). Cross-cultural comparisons of online collaboration. Journal of Computer-Mediated Communication, 8 (1). Retrieved February 11, 2005, from http://www.ascusc.org/jcmc/vol8/issue1/kimandbonk.html DOI: https://doi.org/10.1111/j.1083-6101.2002.tb00163.x

Lebaron, J., Pulkkinen, J., & Scollin, P. (2000). Promoting cross-border communication in an international web-based graduate course. Interactive Multimedia Electronic Journal of Computer-Enhanced Learning, 2(2). Retrieve March 9, 2005, from http://imej.wfu.edu/articles/2000/2/01/index.asp

Levine, D. R., & Adelman, M. B. (1993). Beyond Language: Cross-cultural Communication. White Plains, NY: Prentice-Hall Inc.

Lim, C. P. (2004). Engaging learners in online learning environments. Tech Trends, 48 (4), 16-23. DOI: https://doi.org/10.1007/BF02763440

Mason, R. (1994). Distance education across national borders. In M. Thorpe & D. Grugeon (Eds.), Open Learning in the mainstream (pp297-308). Harlow, Essex: Longman Group Limited.

Meyer, K. A. (2003). The web’s impact on student learning. T H E Journal, 30 (10), 14-18.

Nicol, D., Minty, I., & Sinclair, C. (2003). The social dimensions in online learning. Innovations in Education and Teaching International, 40 (3), 270-280. DOI: https://doi.org/10.1080/1470329032000103807

Oblinger, D. (2004, March). Higher education and the workforce: issues for reauthorization. Testimony before the Committee on Health, Education, Labor, and Pensions, United States Senate.

Osborne G. et al. (1996). Communication Traditions Homepage. Retrieved July 12, 2005,

from http://www.canberra.edu.au/communication/schcmdtr/commun/units/4013/Homepage.html

Rogers, M. R. (2000). Examining the Cultural Context of Consultation. School Psychology Review, 29 (3), 414-419. DOI: https://doi.org/10.1080/02796015.2000.12086025

Thomas. D. C. & Inkson, K. (2004). Cultivating your cultural intelligence. Security Management, August, 31-33.

Wallace, R. M. (2003). Online learning in higher education: a review of research on interactions among teachers and students. Education, Communication & Information, 3 (2), 241-280. DOI: https://doi.org/10.1080/14636310303143

Williams, T. (February, 2003). Impact of Study Abroad on Students’ Intercultural Communication Skills: Adaptability and Sensitivity. Paper presented at the 14th Conference Association of Academic Programs in Latin America and the Caribbean, San Antonio, TX.

Zhao, J., & Edmondson, N. (2005). Conscius recognition of the limitations of human knowledge as the foundation of effective intercultural communication. Journal of Intercultural Communication, 5(1), 1–11. https://doi.org/10.36923/jicc.v5i1.404 DOI: https://doi.org/10.36923/jicc.v5i1.404


Loretta Ya-Wen Teng
lori.teng@msa.hinet.net (Primary Contact)
Author Biography

Loretta Ya-Wen Teng, Central Taiwan University of Science and Technology, Taiwan

Loretta Ya-Wen Teng received her Ph.D. in Human Resources Studies, with an emphasis in Counseling and Career Development from Colorado State University in the U.S.A.  She has been involved in e-learning and interdisciplinary teaching as a college counselor, teaching faculty, interdisciplinary program director and director of student orientation in the U.S. and Taiwan.  She is currently an Assistant Professor at Central Taiwan University of Science and Technology in Taiwan.

Teng, L. Y.-W. (2005). A Cross-cultural Communication Experience at a Higher Education Institution in Taiwan. Journal of Intercultural Communication, 5(3), 1023. https://doi.org/10.36923/jicc.v5i3.414

Article Details

Smart Citations via scite_
  • Abstract 110
  • Download PDF 124