Effects of Covid-19 Cultural Change on Employee Performance: A Cross-Sectional Study in Jakarta, Indonesia

Christian Wiradendi Wolor (1), Rizki Firdausi Rachma Dania (2), Suherdi Suherdi (3), Akhmad Nurkhin (4), Ardiansyah Ardiansyah (5)
(1) Faculty of Economics, Universitas Negeri Jakarta, Indonesia, Indonesia,
(2) Faculty of Economics, Universitas Negeri Jakarta, Indonesia, Indonesia,
(3) Faculty of Economics, Universitas Negeri Jakarta, Indonesia, Indonesia,
(4) Faculty of Economics, Universitas Negeri Jakarta, Indonesia, Indonesia,
(5) International Marketing Management Study Program, Politeknik Tempo, Indonesia,Politeknik Tempo, Indonesia


This study aims to determine changes in employee performance after Covid 19 slowly began to change from a pandemic to an endemic regarding compassion, employee involvement, job satisfaction, and commitment. The sample used in this study was 200 employees working in the Jakarta area. The research data was collected through a questionnaire distributed in a Google Form. The sampling technique used the Non-Probability Sampling Analysis Model with the Purposive Sampling technique. The data processing method is quantitative and associative with survey and SEM methods. This study shows that employee engagement has an effect on employee job satisfaction and work commitment. Compassion has an effect on employee job satisfaction. Job satisfaction affects employee performance. However, on the other hand, compassion has no effect on employee performance and work commitment. Employee engagement has no effect on performance. Work commitment has no effect on employee performance.

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Christian Wiradendi Wolor
christianwiradendi@unj.ac.id (Primary Contact)
Rizki Firdausi Rachma Dania
Suherdi Suherdi
Akhmad Nurkhin
Ardiansyah Ardiansyah
Author Biographies

Rizki Firdausi Rachma Dania, Faculty of Economics, Universitas Negeri Jakarta, Indonesia

 Rizki Firdausi Rachma Dania currently works as a lecturer at the Faculty of Economics, Universitas Negeri Jakarta. Master of Human Resource Management with interests in rural talent and recruitment.

Suherdi Suherdi, Faculty of Economics, Universitas Negeri Jakarta, Indonesia

Suherdi currently works as a lecturer at the Faculty of Economics, Universitas Negeri Jakarta. Master of Human Resource Management with interests in motivation and compensation.

Akhmad Nurkhin, Faculty of Economics, Universitas Negeri Jakarta, Indonesia

Ahmad Nurkhin currently works as a lecturer at the Faculty of Economics, Universitas Negeri Semarang. His current research interests include education and finance.

Ardiansyah Ardiansyah, International Marketing Management Study Program, Politeknik Tempo, Indonesia,Politeknik Tempo

Ardiansyah currently works as a lecturer at the International Marketing Management Study Program, Politeknik Tempo, Indonesia. Doctor of Human Resource Management with interests in marketing and performance.



Wolor, C. W., Dania, R. F. R., Suherdi, S., Nurkhin, A., & Ardiansyah, A. (2022). Effects of Covid-19 Cultural Change on Employee Performance: A Cross-Sectional Study in Jakarta, Indonesia. Journal of Intercultural Communication, 22(4), 1–13. https://doi.org/10.36923/jicc.v22i4.42

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