Predicting Intercultural Communication in Malaysian Public Universities from the Perspective of Anxiety/Uncertainty Management (AUM) Theory

Pragash Muthu Rajan, Sultana Alam, Khor Kheng Kia, Charles Ramendran SPR Subramaniam

Abstract

The mission to promote national unity has become more strenuous with the decline of intercultural engagement among multicultural students in Malaysian public universities. Underpinned by Anxiety/Uncertainty Management (AUM) theory, this article examines barriers to intercultural communication by integrating ethnocentrism as an additional barrier. Based on a quantitative approach, 449 valid responses were collected from undergraduates from five public universities in Malaysia. Partial-least-squares software (SmartPLS3) was used to test the proposed relationships. The findings reveal that anxiety, uncertainty, and ethnocentrism have a significant negative relationship with intercultural communication.

Keywords:
    Anxiety/Uncertainty Management (AUM) theory, ethnocentrism, intercultural communication, undergraduates

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Authors

Pragash Muthu Rajan
Sultana Alam
Khor Kheng Kia
Charles Ramendran SPR Subramaniam
(Primary Contact)
Author Biographies

Pragash Muthu Rajan, Faculty of Arts and Social Science, Universiti Tunku Abdul Rahman (Kampar Campus), Jalan Universiti, Bandar Barat, Kampar 31900. Perak, Malaysia

Pragash Muthu Rajan is a PhD candidate in the Faculty of Arts and Social Science, Universiti Tunku Abdul Rahman.

Sultana Alam, Faculty of Arts and Social Science, Universiti Tunku Abdul Rahman (Kampar Campus), Jalan Universiti, Bandar Barat, Kampar 31900. Perak, Malaysia

Sultana Alam is assistant professor in the Faculty of Arts and Social Science, Universiti Tunku Abdul Rahman.

Khor Kheng Kia, Faculty of Arts and Social Science, Universiti Tunku Abdul Rahman (Kampar Campus), Jalan Universiti, Bandar Barat, Kampar 31900. Perak, Malaysia

Khor Kheng Kia is assistant professor and deputy dean for academic development and undergraduate program in the Faculty of Arts and Social Science, Universiti Tunku Abdul Rahman (UTAR).

Charles Ramendran SPR Subramaniam, Faculty of Arts and Social Science, Universiti Tunku Abdul Rahman (Kampar Campus), Jalan Universiti, Bandar Barat, Kampar 31900. Perak, Malaysia

Charles Ramendran SPR Subramaniam is assistant professor in the Faculty of Business and Finance, Universiti Tunku Abdul Rahman

Rajan, P. M., Alam, S., Kia, K. K., & Subramaniam, C. R. S. (2021). Predicting Intercultural Communication in Malaysian Public Universities from the Perspective of Anxiety/Uncertainty Management (AUM) Theory. Journal of Intercultural Communication, 21(1), 62–79. https://doi.org/10.36923/jicc.v21i1.6

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