The Performance of Internal Quality Assurance of Community Learning Center during Covid-19 Outbreak

Entoh Tohani (1) , Lutfi Wibawa (2) , Iis Prasetyo (3)
(1) Nonformal Education Department, Universitas Negeri Yogyakarta, Indonesia , Indonesia
(2) Nonformal Education Department, Universitas Negeri Yogyakarta, Indonesia , Indonesia
(3) Nonformal Education Department, Universitas Negeri Yogyakarta, Indonesia , Indonesia


Whilst the Covid-19 outbreak has deleteriously influenced the functioning of most organizations, Internal Quality Assurance (IQA) of Community Learning Centres (CLC) has an essential role in achieving stakeholder satisfaction. CLC shall carry out quality assurance independently in terms of establishing, fulfilling, evaluating, and developing educational standards that can guarantee the function of implementing educational programs and managing the institutions to run effectively, efficiently, and sustainably. This study employed an explanatory sequential design conducted on CLCs in Yogyakarta, Indonesia. Data was collected and analyzed qualitatively and quantitatively. The results show that during the Covid-19 epidemic, the IQA's performance is in the high category for all assessed indicators, namely input, output, outcome, and impact. However, IQA administrators should develop the performance of IQA management that is restricted to learning aspects, predominately involves external parties, and is constrained by facilities to improve their quality. As a result, the performance should be determined by the internal demands and capabilities of CLC, giving emphasis to work-based, all-encompassing, and long-lasting learning.

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Entoh Tohani (Primary Contact)
Lutfi Wibawa
Iis Prasetyo
Author Biographies

Entoh Tohani, Nonformal Education Department, Universitas Negeri Yogyakarta, Indonesia

Entoh Tohani is a professor and researcher at the Nonformal Education Department, Faculty of Education, Universitas Negeri Yogyakarta, Indonesia. He teaches some subjects such as educational philosophy, non-formal education planning, innovation of nonformal education, and others. His interest in research is non-formal education management, social capital in education, community entrepreneurship education, community development, education quality management, and others.

Lutfi Wibawa, Nonformal Education Department, Universitas Negeri Yogyakarta, Indonesia

Lutfi Wibawa is a lecturer at the Nonformal Education Department, Faculty of Education, Universitas Negeri Yogyakarta, Indonesia. He teaches subjects namely adult education, ICT and education, teaching and learning, and education evaluation He has an interest in research focusing on information and communication technology in education, long-life learning and education, and developing educational tourism.

Iis Prasetyo, Nonformal Education Department, Universitas Negeri Yogyakarta, Indonesia

Iis Prasetyo is an associate professor in the field of human resource development in the Nonformal Education Department at Universitas Negeri Yogyakarta, Indonesia. He teaches in several subjects such as education and training, human resource management, and program evaluation. He is active in research activities related to nonformal management programs, education evaluation, and life skills and training and development.  He is also active as an expert and academic staff in several ministries and institutions, both national and regional in Indonesia.

Tohani, E., Wibawa, L., & Prasetyo, I. (2023). The Performance of Internal Quality Assurance of Community Learning Center during Covid-19 Outbreak. Journal of Intercultural Communication, 23(3), 95–108.

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