BALDÓ, R. M. P. Impoliteness strategies reported and issued on website reviews by clients of New York and Madrid social services centres. Journal of Intercultural Communication, [S. l.], v. 22, n. 2, p. 1–10, 2022. DOI: 10.36923/jicc.v22i2.33. Disponível em: https://immi.se/intercultural/article/view/955-Pacheco-59-1. Acesso em: 2 oct. 2022.