BALDÓ, R. M. P. Impoliteness strategies reported and issued on website reviews by clients of New York and Madrid social services centres. Journal of Intercultural Communication, London, U.K., v. 22, n. 2, p. 1–10, 2022. DOI: 10.36923/jicc.v22i2.33. Disponível em: https://immi.se/intercultural/article/view/955-Pacheco-59-1. Acesso em: 21 jul. 2024.