Leader Member Exchange and Creative Idea Endorsement: The Role of Supportive and Challenging Voice

Marwan Marwan (1) , Aan Komariah (2) , Dedy Achmad Kurniady (3) , Sony Muhammad Ikhsan Mangkuwinata (4) , Ahmad Kultur Hia (5) , Deni Kadarsah (6)
(1) Faculty of Educational Administration, Universitas Al Muslim Aceh, Indonesia , Indonesia
(2) Professor of Educational Leadership and Policy School of Postgraduate Studies Universitas Pendidikan Indonesia (UPI) , Indonesia
(3) Educational Administration, Faculty of Educational Sciences, Universitas Pendidikan Indonesia , Indonesia
(4) Faculty of Economic Development, Universitas Al Muslim Ace, Indonesia , Indonesia
(5) Faculty of Economics and Business, Universitas Pertiwi, Indonesia , Indonesia
(6) Faculty of Educational Sciences, Universitas Pendidikan Indonesia , Indonesia

Abstract

This study seeks to investigate why speaking out is not viewed positively in certain instances, but, at times, doing so results in both management support for the pitched proposals and improved interpersonal correlations for individuals doing so. Data was collected from two sources: employees and their supervisors of a telecommunication services organization in Indonesia. The data collected from 367 subordinates and 98 supervisors was then analyzed for simple regression and mediation with Mplus. We found that managerial response to employees’ creativity depends on the type of voice exhibited by the employees (challenging vs. supportive). We found that for employees who show their concerns with a challenging form of voice, managers are less likely to establish quality relationships (LMX) and endorse their ideas. However, when managers find employees engaged in supportive forms of voice, they will likely establish quality relationships (LMX) with them and endorse their ideas. Further, LMX mediated these relationships, but in different ways—that is, a challenging voice may be detrimental to the development of quality relationships, but managers may endorse those creative ideas; however, a supportive voice may be helpful in developing quality relationships, but it may not help in the endorsement of their creative ideas. This study contributes to the research on voice behavior by highlighting the significance of managers' assessments of reasons attributed to employees' voices.

Full text article

Generated from XML file

References

Adeel, A., Batool, S., Kee, D. M. H., Madni, Z.-u.-A., & Khan, M. K. (2022). Leader-Member Exchange and Creative Idea Validation: The Role Of Helping And Bullying. Asian Academy of Management Journal, 27(2), 1-7-134. https://doi.org/10.21315/aamj2022.27.2.6

Adeel, A., Pengcheng, Z., Saleem, F., Ali, R., & Batool, S. (2019). Conflicts and creative idea endorsement: Do subordinates' political skills and implementation instrumentality matter? International Journal of Conflict Management. 30(5), 637-656 https://doi.org/10.1108/IJCMA-02-2019-0033

Ahmad, I., Thurasamy, R., Shahzad, A., Ullah, M. I., Hussain, A., & Ansari, H. W. A. (2023). COVID-19 impact on dairy sector: The mediating role of knowledge sharing and trust on innovation capability. South African Journal of Economic and Management Sciences, 26(1), 1-11. https://doi.org/10.4102/sajems.v26i1.4591

Ahmad, I., Thurasamy, R., Adeel, A., & Alam, B. (2023). Promotive Voice, Leader-member Exchange, and Creativity Endorsement: The Role of Supervisor-Attributed Motives. Journal of Intercultural Communication, 23(3), 1–13. https://doi.org/10.36923/jicc.v23i3.121

Ambady, N., Koo, J., Rosenthal, R., & Winograd, C. H. (2002). Physical therapists' nonverbal communication predicts geriatric patients' health outcomes. Psychology and aging, 17(3), 443. https://doi.org/10.1037/0882-7974.17.3.443

Anseel, F., Beatty, A. S., Shen, W., Lievens, F., & Sackett, P. R. (2015). How are we doing after 30 years? A meta-analytic review of the antecedents and outcomes of feedback-seeking behavior. Journal of Management, 41(1), 318-348. https://doi.org/10.1177/0149206313484521

Ashcraft, K. L., Kuhn, T. R., & Cooren, F. (2009). 1 Constitutional amendment: "Materializing" organizational communication. Academy of Management Annals, 3(1), 1-64. https://doi.org/10.5465/19416520903047186

Ashford, S. J., Blatt, R., & VandeWalle, D. (2003). Reflections on the looking glass: A review of research on feedback-seeking behavior in organizations. Journal of Management, 29(6), 773-799. https://doi.org/10.1016/S0149-2063_03_00079-5

Barry, M., & Wilkinson, A. (2022). Employee voice, psychologisation, and human resource management (HRM). Human Resource Management Journal, 32(3), 631-646. https://doi.org/10.1111/1748-8583.12415

Bauer, T. N., & Green, S. G. (1996). Development of leader-member exchange: A longitudinal test. Academy of management Journal, 39(6), 1538-1567. https://doi.org/10.5465/257068

Bendersky, C., & Hays, N. A. (2012). Status conflict in groups. Organization Science, 23(2), 323-340. https://doi.org/10.1287/orsc.1110.0734

Bendersky, C., & Hays, N. A. (2017). The positive effects of status conflicts in teams where members perceive status hierarchies differently. Social Psychological and Personality Science, 8(2), 124-132. https://doi.org/10.1177/1948550616667614

Bhal, K. T., & Ansari, M. A. 2007. Leader‐member exchange‐subordinate outcomes relationship: Role of voice and justice. Leadership & Organization Development Journal. 28(1), 20-35.https://doi.org/10.1108/01437730710718227

Bolino, M. C. (1999). Citizenship and impression management: Good soldiers or good actors? Academy of Management Review, 24(1), 82-98. https://doi.org/10.5465/amr.1999.1580442

Brinol, P., & Petty, R. E. (2009). Source factors in persuasion: A self-validation approach. European review of social psychology, 20(1), 49-96. https://doi.org/10.1080/10463280802643640

Brinsfield, C. T., Edwards, M. S., & Greenberg, J. (2009). Voice and silence in organizations: Historical review and current conceptualizations. Voice and silence in organizations, 1.

Burris, E. R. (2012). The risks and rewards of speaking up: Managerial responses to employee voice. Academy of management Journal, 55(4), 851-875. https://doi.org/10.5465/amj.2010.0562

Chen, S., & Zhang, C. (2021). What happens to a black sheep? Exploring how multilevel leader-member exchange differentiation shapes the organizational altruism behaviors of low leader-member exchange minority. Group & Organization Management, 46(6), 1073-1105. https://doi.org/10.1177/1059601121998584

Chou, S. Y., & Barron, K. (2016). Employee voice behavior revisited: its forms and antecedents. Management Research Review. 39(12), 1720-1737. https://doi.org/10.1108/MRR-09-2015-0199

Clara, E., Herlinawati, Prakoso, B. H., Sofyatiningrum, E., Agung, I., & Parwanto. (2022). Family Resource Management Problems in Elementary School Education: A Case Study of Precarious Work Parents. Journal of Intercultural Communication, 22(3), 19-30. https://doi.org/10.36923/jicc.v22i3.44

Crans, S., Aksentieva, P., Beausaert, S., & Segers, M. (2022). Learning leadership and feedback-seeking behavior: Leadership that spurs feedback seeking. Frontiers in Psychology, 13, 890861.https://doi.org/10.3389/fpsyg.2022.890861

De Dreu, C. K., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: a meta-analysis. Journal of Applied Psychology, 88(4), 741. https://doi.org/10.1037/0021-9010.88.4.741

de Vries, G., Jehn, K. A., & Terwel, B. W. (2012). When employees stop talking and start fighting: The detrimental effects of pseudo voice in organizations. Journal of Business Ethics, 105(2), 221-230. https://doi.org/10.1007/s10551-011-0960-4

Detert, J. R., & Edmondson, A. C. (2005). No Exit, No Voice: The Bind of Risky Voice Opportunities in Organizations. Paper presented at the Academy of Management Proceedings. Vol. 2005, No. 1, pp. O1-O6. https://doi.org/10.5465/ambpp.2005.18780787

Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open?. Academy of management journal, 50(4), 869-884. https://doi.org/10.5465/amj.2007.26279183

Donaghey, J., Cullinane, N., Dundon, T., & Wilkinson, A. (2011). Reconceptualising employee silence: problems and prognosis. Work, employment and society, 25(1), 51-67. https://doi.org/10.1177/0950017010389239

Duan, J., Guo, Y., Shi, L., & Wang, X. (2022). You Raise Me Up: Employee Voice Elevates Leader Managerial Self-Efficacy Through Leader Self-Expansion. Small Group Research, 53(5), 670-691. https://doi.org/10.1177/10464964221089270

Dyne, L. V., Ang, S., & Botero, I. C. (2003). Conceptualizing employee silence and employee voice as multidimensional constructs. Journal of management studies, 40(6), 1359-1392. https://doi.org/10.1111/1467-6486.00384

Elsetouhi, A. M., Hammad, A. A., Nagm, A.-E. A., & Elbaz, A. M. (2018). Perceived leader behavioral integrity and employee voice in SMEs travel agents: The mediating role of empowering leader behaviors. Tourism Management, 65, 100-115. https://doi.org/10.1016/j.tourman.2017.09.022

Fragale, A. R. (2006). The power of powerless speech: The effects of speech style and task interdependence on status conferral. Organizational Behavior and Human Decision Processes, 101(2), 243-261. https://doi.org/10.1016/j.obhdp.2006.01.004

Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The leadership quarterly, 6(2), 219-247. https://doi.org/10.1016/1048-9843(95)90036-5

Harrison, D. A., Newman, D. A., & Roth, P. L. (2006). How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Academy of management Journal, 49(2), 305-325. https://doi.org/10.5465/amj.2006.20786077

Hirschman, A. O. (1970). Exit, voice, and loyalty: Responses to decline in firms, organizations, and states (Vol. 25). Harvard university press. https://doi.org/10.2307/2325604

Holland, P., Cooper, B., & Sheehan, C. (2017). Employee voice, supervisor support, and engagement: The mediating role of trust. Human Resource Management, 56(6), 915-929. https://doi.org/10.1002/hrm.21809

Hovland, C. I., Harvey, O., & Sherif, M. (1957). Assimilation and contrast effects in reactions to communication and attitude change. The Journal of Abnormal and Social Psychology, 55(2), 244. https://doi.org/10.1037/h0048480

Kim, J., MacDuffie, J. P., & Pil, F. K. (2010). Employee voice and organizational performance: Team versus representative influence. Human relations, 63(3), 371-394. https://doi.org/10.1177/0018726709348936

Knoll, M., Neves, P., Schyns, B., & Meyer, B. (2021). A multi‐level approach to direct and indirect relationships between organizational voice climate, team manager openness, implicit voice theories, and silence. Applied Psychology, 70(2), 606-642. https://doi.org/10.1111/apps.12242

Lam, C. F., Johnson, H. H., Song, L. J., Wu, W., Lee, C., & Chen, Z. (2022). More depleted, speak up more? A daily examination of the benefit and cost of depletion for voice behavior and voice endorsement. Journal of Organizational Behavior. 43(6), 983-1000. https://doi.org/10.1002/job.2620

Lam, W., Huang, X., & Snape, E. D. (2007). Feedback-seeking behavior and leader-member exchange: Do supervisor-attributed motives matter?. Academy of Management journal, 50(2), 348-363. https://doi.org/10.5465/amj.2007.24634440

Liden, R. C., Sparrowe, R. T., & Wayne, S. J. (1997). Leader-member exchange theory: The past and potential for the future. In G. R. Ferris (Ed.), Research in personnel and human resources management, Vol. 15, pp. 47–119). Elsevier Science/JAI Press.

Levine, J. M. (1989). Reaction to opinion deviance in small groups. Psychology of group influence, 2, 187-231.

Liang, J., Farh, C. I., & Farh, J.-L. (2012). Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management Journal, 55(1), 71-92. https://doi.org/10.5465/amj.2010.0176

Liao, H., Su, R., Ptashnik, T., & Nielsen, J. (2022). Feeling good, doing good, and getting ahead: A meta-analytic investigation of the outcomes of prosocial motivation at work. Psychological Bulletin, 148(3-4), 158. https://doi.org/10.1037/bul0000362

Maynes, T. D., & Podsakoff, P. M. (2014). Speaking more broadly: an examination of the nature, antecedents, and consequences of an expanded set of employee voice behaviors. Journal of Applied Psychology, 99(1), 87. https://doi.org/10.1037/a0034284

Mori, M., Cavaliere, V., Sassetti, S., & Caputo, A. (2022). Employee voice: a knowledge map to provide conceptual clarity and future research directions. Journal of Management & Organization, 1-27. https://doi.org/10.1017/jmo.2022.89

Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. Academy of Management Annals, 5(1), 373-412. https://doi.org/10.5465/19416520.2011.574506

Mowbray, P. K., Wilkinson, A., & Herman, H. (2020). High-performance work systems and employee voice behaviour: an integrated model and research agenda. Personnel review. 50(6), 1530-1543. https://doi.org/10.1108/PR-12-2019-0692

Muller, D., Judd, C. M., & Yzerbyt, V. Y. (2005). When moderation is mediated, and mediation is moderated. Journal of personality and social psychology, 89(6), 852. https://doi.org/10.1037/0022-3514.89.6.852

Norton, R. W. (1978). Foundation of a communicator style construct. Human Communication Research, 4(2), 99-112. https://doi.org/10.1111/j.1468-2958.1978.tb00600.x

Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion Communication and persuasion (pp. 1-24): Springer. https://doi.org/10.1007/978-1-4612-4964-1_1

Podsakoff, N. P., Maynes, T. D., Whiting, S. W., & Podsakoff, P. M. (2015). One (rating) from many (observations): Factors affecting the individual assessment of voice behavior in groups. Journal of Applied Psychology, 100(4), 1189. https://doi.org/10.1037/a0038479

Prouska, R., Nyfoudi, M., Psychogios, A., Szamosi, L. T., & Wilkinson, A. (2022). Solidarity in action at a time of crisis: The role of employee voice in relation to communication and horizontal solidarity behaviour. British Journal of Management. 34(1), 91-110. https://doi.org/10.1111/1467-8551.12598

Ridgeway, C. L. (1987). Nonverbal behavior, dominance, and the basis of status in task groups. American Sociological Review, 52(5), 683-694. https://doi.org/10.2307/2095603

Schaubroeck, J., & Lam, S. S. (2002). How similarity to peers and supervisor influences organizational advancement in different cultures. Academy of Management Journal, 45(6), 1120-1136. https://doi.org/10.5465/3069428

Seibert, S. E., Kraimer, M. L., & Crant, J. M. (2001). What do proactive people do? A longitudinal model linking proactive personality and career success. Personnel Psychology, 54(4), 845-874. https://doi.org/10.1111/j.1744-6570.2001.tb00234.x

Sparrowe, R. T., Liden, R. C., Wayne, S. J., & Kraimer, M. L. (2001). Social networks and the performance of individuals and groups. Academy of Management Journal, 44(2), 316-325. https://doi.org/10.5465/3069458

Spector, P. E., & Jex, S. M. (1991). Relations of job characteristics from multiple data sources with employee affect, absence, turnover intentions, and health. Journal of Applied Psychology, 76(1), 46. https://doi.org/10.1037/0021-9010.76.1.46

Van Der Vegt, G. S., Van De Vliert, E., & Oosterhof, A. (2003). Informational dissimilarity and organizational citizenship behavior: The role of intrateam interdependence and team identification. Academy of Management Journal, 46(6), 715-727. https://doi.org/10.5465/30040663

Van Dyne, L., & LePine, J. A. (1998). Helping and voice extra-role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41(1), 108-119. https://doi.org/10.5465/256902

Werner, J. M. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Personnel Psychology, 59(2), 484. https://doi.org/10.1111/j.1744-6570.2006.00043_9.x

Whiting, S. W., Podsakoff, P. M., & Pierce, J. R. (2008). Effects of task performance, helping, voice, and organizational loyalty on performance appraisal ratings. Journal of Applied Psychology, 93(1), 125. https://doi.org/10.1037/0021-9010.93.1.125

Zhou, J., & George, J. M. (2001). When job dissatisfaction leads to creativity: Encouraging the expression of voice. Academy of Management Journal, 44(4), 682-696. https://doi.org/10.5465/3069410.

Authors

Marwan Marwan
Aan Komariah
aan_komariah@upi.edu (Primary Contact)
Dedy Achmad Kurniady
Sony Muhammad Ikhsan Mangkuwinata
Ahmad Kultur Hia
Deni Kadarsah
Author Biographies

Marwan Marwan, Faculty of Educational Administration, Universitas Al Muslim Aceh, Indonesia

 

 

Aan Komariah, Professor of Educational Leadership and Policy School of Postgraduate Studies Universitas Pendidikan Indonesia (UPI)

Educational Administration Department, Faculty of Educational Sciences, Universitas Pendidikan Indonesia

Sony Muhammad Ikhsan Mangkuwinata, Faculty of Economic Development, Universitas Al Muslim Ace, Indonesia

 

 

 

Ahmad Kultur Hia, Faculty of Economics and Business, Universitas Pertiwi, Indonesia

 

 

Deni Kadarsah, Faculty of Educational Sciences, Universitas Pendidikan Indonesia

 

 

Marwan, M., Komariah, A. ., Kurniady, D. A., Mangkuwinata, S. M. I., Hia, A. K., & Kadarsah, D. (2023). Leader Member Exchange and Creative Idea Endorsement: The Role of Supportive and Challenging Voice. Journal of Intercultural Communication, 23(4), 57–68. https://doi.org/10.36923/jicc.v23i4.279

Article Details

Smart Citations via scite_
Views
  • Abstract 594
  • Download PDF 88
  • XML 0