Developing Senior Eccleasiastical Professionals’ Emotional and Cultural Intelligence - A Longitudinal Preliminary Case Study Research Investigation

Claude-Hélène Mayer (1), Rian Viviers (2), Aden-Paul Flotman (3), Detlef Schneider-Stenge (4)
(1) Department of Industrial and Organisational Psychology UNISA, South Africa, South Africa,
(2) Department of Industrial and Organisational Psychology UNISA, South Africa, South Africa,
(3) Department of Industrial and Organisational Psychology, UNISA, South Africa, South Africa,
(4) Bischöfliches Generalsekretariat, Essen, Germany, Germany


Emotional intelligence (EI) and cultural intelligence (CQ) are constructs that have recently received much attention and have been investigated in work contexts. It is possible that a high EI and CQ both contribute generally to improved intercultural and interreligious understanding and dialogue. However, this relationship has hardly been researched in eccleasiastical contexts in Germany. This study investigates the development of EI and CQ during a 12-day training course for developing intercultural and interreligious competencies for senior professionals in an ecclesiastical context over a period of nine months. Pre- and post-test scores of EI and CQ were measured during the training period. Besides the quantitative survey, a literature analysis and participant observation in the training course was used for data collection. It was found that with regard to the EI total scores, all dimensions except the dimension of "appraisal of emotions in the self" improved from the beginning of the training until the end. Looking at the pre- and post-scores of CQ, the scores increased in six participants, and decreased in two.

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Claude-Hélène Mayer (Primary Contact)
Rian Viviers
Aden-Paul Flotman
Detlef Schneider-Stenge
Author Biographies

Claude-Hélène Mayer, Department of Industrial and Organisational Psychology UNISA, South Africa

Claude-Hélène Mayer is Adjunct Professor at the Institut für Therapeutische Kommunikation und Sprachgebrauch at the Europa-Universität Viadrina in Frankfurt (Oder), Germany, and Visiting Professor at the Department of Industrial and Organisational Psychology, University of South Africa, Pretoria, South Africa. Her research interests are transcultural health in organisations, conflict mediation across cultures, gender in leadership, transcultural coaching, psychobiography, EQ and CQ.

Rian Viviers, Department of Industrial and Organisational Psychology UNISA, South Africa

Rian Viviers is a professor in the Department of Industrial and Organisational Psychology at the University of South Africa (Unisa) in Pretoria, South Africa.  His area of specialisation is Salutogenesis and Positive Psychology, but other fields within IO Psychology have also been taught and explored in research articles.

Aden-Paul Flotman, Department of Industrial and Organisational Psychology, UNISA, South Africa

Aden-Paul Flotman is senior lecturer and a PhD student in the Industrial and Organisational Psychology Department at the University of South Africa. His tuition responsibilities include Workplace Dynamics, Change Management and Coaching Psychology. Aden-Paul has a keen interest in inter-cultural dynamics from a systems psychodynamic perspective, language use as manifestation of leadership anxiety dynamics, somatic intelligence and emotional toxicity in organisations.

Detlef Schneider-Stenge, Bischöfliches Generalsekretariat, Essen, Germany

Detlef Schneider-Stengel is a diocesan referee for intercultural dialogue at the diocese Essen, Germany. He is an expert with research interest in interreligious and intercultural dialogues, Christian-Islamic dialogue in Germany, migration and integration, spirituality and arts of living.

Mayer, C.-H., Viviers, R., Flotman, A.-P., & Schneider-Stenge, D. (2016). Developing Senior Eccleasiastical Professionals’ Emotional and Cultural Intelligence - A Longitudinal Preliminary Case Study Research Investigation. Journal of Intercultural Communication, 16(2), 1018.

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