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Open Access Article Intercultural Communication

“But it’s truly aggravating and depressing”: Voicing counter-expectancy in US–Philippines service interactions

Yau Ni Wan
95-105
Abstract Views : 2602
Download :895
10.36923/jicc.v23i4.344

Abstract: Intercultural competence is essential in a globalized business environment, where successful cross-border transactions rely on effective cross-cultural communication. Interactions between US customers and Filipino customer service representatives (CSR) in call centers are one example where intercultural competence is required. This study examines the use of counter-expectancy expressions in call center complaint calls by American consumers... [...] Read more

Open Access Article Communication

Effect of Counter-Narratives and Credibility of Sources on Emotional Response: A Study of Instagram and WhatsApp Followers

Septiawan Santana Kurnia, Zulfebriges Rahman Zul, Doddy Iskandar Cakranegara, Sandi Ibrahim...
161-173
Abstract Views : 2112
Download :693
10.36923/jicc.v24i1.170

Abstract: In times of crisis, outbreaks, or pandemics, the dissemination of accurate information by the government becomes paramount. This study investigates the efficacy of governmental counter-narratives in addressing misinformation during the COVID-19 pandemic, specifically focussing on their impact on debunking various hoaxes. The study analyses the performance of the Jabar Saber Hoaks work unit, operated by the Regional Government of West Java... [...] Read more

Open Access Article Education

Education as a Strategic Domain of National Security Culture in the Information Age: A Qualitative Scoping Review

Olena Makarchuk, Olena Нrechanovska, Liudmyla Hetmanenko, Viktor Rovnyi, Nina Petrukha
26-38
Abstract Views : 511
Download :117
10.36923/jicc.v26i2.1429

Abstract: National security culture has emerged as an important factor shaping state behavior in contemporary international relations. In the current geopolitical environment, culture increasingly functions as a dimension of warfare and of national security, including information security. Drawing on a qualitative scoping review and grounded-theory-informed coding within a constructivist framework, this article examines the role of culture in the... [...] Read more

Open Access Article Intercultural Communication

Face and Identity in Intercultural Conflict Management

Min Hou
88-96
Abstract Views : 8439
Download :2965
10.36923/jicc.v23i2.55

Abstract: Face negotiation theory has been an influential theory of intercultural conflict management. However, as a theory of functional approach, it has limitations in analyzing dynamic conflict management process. Using repeated episodic interviews, this paper attempts to combine this theory with Spencer-Oatey’s (2007) face and identity model as well as post-structural perspectives of identity to analyze the dynamic and complicated conflict... [...] Read more

Open Access Article Special Collections Intercultural Communication And Professional Practice...

The Importance of Being Understood: Intercultural Communication in Social Professions as a Tightrope Walking

Sarah Ali Mohamed, Doris Lüken-Klaßen
110-120
Abstract Views : 1356
Download :573
10.36923/jicc.v25i4.1264

Abstract: Global migration continues to reshape demographic and societal landscapes, requiring close attention to refugee integration and the intercultural communication it demands. This study aims to understand how social professionals navigate intercultural encounters with refugee families in the context of family education and counselling. Using a qualitative longitudinal design, we conducted repeated expert interviews with professionals from 33... [...] Read more

Open Access Article Intercultural Communication

Assessing Cultural Representations of Physician and Patient Imagery in Medical Tourism Websites

Alicia Mason, Kevin B. Wright, Jessica Bogard
1-10
Abstract Views : 534
Download :258
10.36923/jicc.v11i1.523

Abstract: Given recent international trends in globalized healthcare systems, an analysis of the cultural representations of patient and physician imagery was conducted on 66 medical tourism websites. Expectancy violations theory serves as the intercultural theoretical framework for exploring the medical tourism process overall, and quality of care expectations specifically. Results revealed the type of website and international region of care varied... [...] Read more

Open Access Article Communication

A Contemporary Adaptation of Shakespeare’s Plays in Al Bassam’s The Arab Shakespeare Trilogy

Muawiyah Yassin Bani Yassin, Nasaybah Awajan
45-56
Abstract Views : 4393
Download :643
10.36923/jicc.v25i1.1017

Abstract: This study examines Sulayman Al Bassam’s adaptations of Shakespeare’s Hamlet, Richard III, and Twelfth Night, analyzing how his reworkings critique political leadership in the contemporary Arab world and deconstruct the Western discourse on Islamic terrorism. Al Bassam utilizes the disruptive elements in Shakespeare’s original works to engage with issues of religious extremism, Western opportunism, and authoritarianism in Arab/Muslim... [...] Read more

Open Access Article Intercultural Communication

How Do Chinese Street Food YouTubers Robustly Communicate Cross-Cultural Tourism Destination?

Zinggara Hidayat, Sansan Lestari Suwarno, Jane Marcella
49-69
Abstract Views : 3540
Download :1072
10.36923/jicc.v24i2.556

Abstract: : The street food content of YouTubers is an intercultural communication message to promote Chinese culture to viewers around the world.  This article aims to analyze cross-cultural interactivity in physical and online intercultural communication. The research uses a qualitative content analysis method continuously produced by non-Chinese-speaking YouTubers to communicate original Chinese culture to viewers outside China. The sample... [...] Read more

Open Access Article Communication

The Mediating Role of Normative Beliefs about Aggression on the Relationship between Violent Digital Games and Students’ Aggressive Behaviour

Mohammad Eneizat, Obaidah Alrababah, Mikhled Alnawafah
1-10
Abstract Views : 2631
Download :684
10.36923/jicc.v24i3.800

Abstract: Many adolescents are exposed to violent content in digital games due to their widespread use. Aggression among students is becoming more common throughout the world, including in Jordan. In light of this, the study explored how exposure to violent digital games influences students' aggression. Normative beliefs about aggression (NBAA) are also discussed based on the prediction that this variable mediates the relationships between violent... [...] Read more

Open Access Article Communication

Exploring the Persuasiveness of Valenced Fake News: A Construal-Level Theory Perspective

Olga Novoselova, Judit Simon, Ildikó Kemény, Lóránt Dénes Dávid
156-172
Abstract Views : 1144
Download :541
10.36923/jicc.v24i4.958

Abstract: This study explores how fake news messages impact readers’ perceptions of credibility. By combining valenced framing and construal-level theory, the research examines how temporal, spatial, and mental construal dimensions can moderate the relationship between fake news and credibility. A quantitative method was adopted, applying repeated-measures ANOVA analysis. To measure framing effects, 16 negative and 16 positive fake news stories about... [...] Read more

Open Access Article Intercultural Communication

Occidentalism Revisited: Insights from Contemporary Anglophone Arab Diasporic Literature

Ahmed Shalabi, Yousef Abu Amrieh
134-145
Abstract Views : 2023
Download :713
10.36923/jicc.v24i4.977

Abstract: Occidentalism has traditionally been regarded as a theoretical perspective through which the Arab “self” represents the Western “other.” Scholars who have made critical and insightful contributions to the development of the concept of Occidentalism within Arab literary traditions include Hasan Hanafi, Rasheed El-Enany, Zahia Smail Salhi, and most recently, Ahmed Shalabi and  Yousef Abu Amrieh. Shalabi and Abu Amrieh have proposed a new... [...] Read more

Open Access Article Intercultural Communication

Communication Type In Trial: Ethnography Communication In Indonesian Criminal Courtroom Process

Aan Widodo
156-167
Abstract Views : 1385
Download :506
10.36923/jicc.v24i3.891

Abstract: The purpose of this study is to explore and describe the levels of communication that occur during criminal trials, specifically focusing on the indictment, examination, prosecution, and verdict hearings. Employing a qualitative approach, this research utilizes Dell Hymes' ethnography of communication framework to analyze courtroom interactions. Data were collected through interviews with nine informants and observations of trials at the... [...] Read more

Open Access Article Intercultural Communication

Effect of Biographical Variables on Employees' Adaptation to Intercultural Communication in a University of Technology

Maria Mushaathoni
133-145
Abstract Views : 1560
Download :430
10.36923/jicc.v23i4.191

Abstract: Effective intercultural communication is one possible way of improving intercultural competency and ultimately assisting an organisation to achieve success. Employees from different cultural backgrounds are required to adapt and accommodate each other in intercultural communication interactions. Therefore, this article sought to establish the effects of biographical variables on employees at a university of technology. An online... [...] Read more

Open Access Article Cultural Studies

Nano-punk and Nanotechnology Genre in Literature: A Scientific and Cultural Analysis of Neal Stephenson’s The Diamond Age

Tawhida Akhter
103-107
Abstract Views : 2451
Download :581
10.36923/jicc.v24i2.577

Abstract: Technology and society have been interconnected since the dawn of civilization. Literature has always served as an active medium to represent the interaction between these two fields. Fiction often utilizes technology as a backdrop for exploring societal conflicts. Science fiction, in particular, frequently depicts the complex interactions between technology and civilization. Nanopunk emerges as a significant genre within the realm of... [...] Read more

Open Access Article Linguistics and Language

Global English versus local language during a sojourn abroad: A narrative study

Anna Szczepaniak-Kozak, Emilia Wąsikiewicz-Firlej, Hadrian Lankiewicz
53-63
Abstract Views : 3314
Download :803
10.36923/jicc.v22i2.58

Abstract: This paper investigates the interplay between language and intercultural communication with a special focus on the importance of working knowledge of foreign languages other than English for a satisfactory experience during longer sojourns abroad. Its authors present a revised understanding of the role of lingua franca English and a local language (here Polish) in intercultural relationships, especially the crucial influence of local... [...] Read more

Open Access Article Intercultural Communication

The Media’s Influence on Shaping Public Opinion during Martial Law

Yuriy Bidzilya, Yevhen Solomin, Viacheslav Shvets, Andrii Heletei, Hanna Hetsko
146-155
Abstract Views : 3457
Download :1259
10.36923/jicc.v24i4.979

Abstract: This article explores the role of various media in shaping public opinion during martial law in Ukraine. The study aims to evaluate the extent to which media influences public perception, unity, and societal response under the conditions of military conflict. The research methods employed include content analysis of mass media materials, sociological surveys, and graphic and comparative analyses to measure media impact. The study is based on... [...] Read more

Open Access Article Intercultural Communication

Journalistic Tactic and Intercultural Deficit: Post-publication Audience Engagement in a Finnish News Case Study

Ilkhom Khalimzoda, Shomaila Sadaf, Sanne van Oosten
131-144
Abstract Views : 1495
Download :452
10.36923/jicc.v25i1.1025

Abstract: This study examines audience interaction under a Finnish news article on Facebook, scrutinizing the influence of clickbait headlines and their contribution to Intercultural divisions. Utilizing positioning theory and the concept of ‘othering,’ the research enriches our comprehension of media framing, post-publication gatekeeping, and audience conduct in the digital realm. The comment analysis indicates that the audience primarily reacts to... [...] Read more

Open Access Article Linguistics and Language

Headlines and Hegemony: Unraveling Ideological Narratives in Arab and Western Media's Portrayal of Arab Women

Bushra Sabah, Azianura Hani Shaari, Ashinida Aladdin
82-94
Abstract Views : 2765
Download :1031
10.36923/jicc.v23i4.315

Abstract: This study investigates the ideologies and strategies used in the news discourse on Arab women. Initially, it aims to analyze the macro strategies and then highlights the micro strategies used to achieve the macro strategies proposed by van Dijk. It also identifies the ideologies of the selected newspapers regarding Arab women. Four newspapers were selected: the Washington Post, Daily Mail, Arab newspaper, and Gulf Times. The findings reveal... [...] Read more

Open Access Article Intercultural Communication

Language Learning And Peace: Does Multilingual Experience Contribute To Reducing Nationalistic Sentiments? A Structural Equation Model And Fuzzy Set Analysis

Yuzhe Gary Sun, Susanne M Reiterer
72-88
Abstract Views : 1320
Download :389
10.36923/jicc.v25i4.1251

Abstract: Amid the resurgence of exclusionary nationalism and intercultural tensions, understanding how linguistic diversity shapes social attitudes has become increasingly vital. This study investigates how multilingual experience influences nationalism-related affective orientations among Chinese participants, focusing on the ways in which multilingual exposure interacts with mental aggression and intercultural communicative attitudes to shape... [...] Read more

Open Access Article Education Intercultural Communication

Embracing Diversity in Multi-Racial Classrooms through Pedagogical Strategies

Kofi Nkonkonya Mpuangnan
202-217
Abstract Views : 3092
Download :1425
10.36923/jicc.v25i2.1075

Abstract: Creating inclusive and supportive learning environments has become critical concern in today’s diverse educational environment. In response, this study has examined the complexities of multi-racial classrooms. It focused on identifying key challenges and proposing actionable pedagogical interventions for educators. The study was grounded in Critical Race Theory which provides valuable lens for understanding and addressing challenges posed by... [...] Read more

Open Access Article Intercultural Communication

A Cross-Cultural Analysis of Graduation in Editorials: Force and Focus in Saudi and American Persuasive Discourse

Mohammed Ahmed Mohammed Alzahrani
12-24
Abstract Views : 620
Download :260
10.36923/jicc.v26i2.1423

Abstract: This study presents a contrastive analysis of the Graduation subsystem within Appraisal Theory, examining the strategic deployment of Force and Focus resources in newspaper editorials from two sociocultural contexts: Saudi Arabia (Asharq Al-Awsat, Arabic) and the United States (The New York Times, English). While existing Appraisal research has largely emphasized Attitude and Engagement, the role of Graduation in shaping persuasive discourse... [...] Read more

Open Access Article Intercultural Communication

From Perceived Rise To Increased Visibility: Intercultural Communication And Visibility Regimes of School Bullying In Kazakhstan

Yermek Buribayev, Zhanna Khamzina
84-92
Abstract Views : 884
Download :544
10.36923/jicc.v26i1.1377

Abstract: Recent public debates in Kazakhstan increasingly frame school bullying as a growing problem. This study examines how this perception of increase is produced and interpreted within a bilingual Kazakh–Russian communicative context. Drawing on a qualitative corpus collected in 2025—comprising 18 focus group discussions, 100 semi-structured expert interviews, and 154 pre-discussion questionnaires—the study traces communicative repertoires and... [...] Read more

Open Access Article Cultural Studies

“Verdant, Green, Lush:” Aboulela’s Depiction Of The Nile In River Spirit

Shireen H. Alkurdi, Yousef Abu Amrieh
161-169
Abstract Views : 1030
Download :339
10.36923/jicc.v25i4.1293

Abstract: This paper aims to examine how the Arab-British novelist Leila Aboulela portrays the distinctive relationship between her protagonist, Akuany, and the Nile in her recent novel, River Spirit (2023), set during the Mahdist Revolution (1881–1898). This study employs the geocritical approach to examine the interaction between physical spaces and human experiences, highlighting how landscapes influence identity and memory. It analyzes the river... [...] Read more

Open Access Article Linguistics and Language

On The Social Use Of ‘Urban Ammani Arabic’ By Adult Female Speakers In The Amman Metropolitan Area

Marwan Jarrah, Nahed Emaish, Sukayna Ali , Ekab Al-shawashreh, Yousef Al-Jabali , Bashar Kasasbeh
23-37
Abstract Views : 1972
Download :679
10.36923/jicc.v24i4.946

Abstract: This article examines the significant phenomenon of the use of what we term "Urban Ammani Arabic" (UAA) by most adult female speakers in the Amman metropolitan area, particularly when this dialect differs from the one they acquire or use in their domestic environments. To explore this, 132 adult female speakers were selected to participate in both sociolinguistic and semi-structured interviews. These interviews aimed to uncover the... [...] Read more

Open Access Article Special Collections Intercultural Communication And Professional Practice...

Knowing Otherwise: Affective Actions In Intercultural Communication And Professional Practice

Nuntiya Doungphummes, Mark Vicars, Mathuros Tipayamongkholgul
101-109
Abstract Views : 1064
Download :317
10.36923/jicc.v25i4.1255

Abstract: Reflexivity, the critical self-examination of one’s role in the research process, has become increasingly central as researchers navigate positionality, power, and methodological bias when working across diverse sociocultural and linguistic contexts. Yet, intercultural research often overlooks the affective, relational, and embodied dimensions of collaboration that shape how knowledge is produced. This paper examines how transnational,... [...] Read more

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This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International License.
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